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Pricing Optimization

13 experiments testing pricing changes across Direct Energy and NRG brands. Win rate: 15%. 2 winners found.

5 findings5 validatedLow ConfidencePricing

Key Findings

exp-80.0-dp-all-price-points-on-plan-cards

WinnerHigh Confidence

Hypothesis: We will add all 3 price points to the product chart view, as well as adding a callout for the Bill Credit Bundle 20 product, and making sure that product shows up first on product chart when available.

Winner: exp-80.0-dp-all-price-points-on-plan-cards. We will add all 3 price points to the product chart view, as well as adding a callout for the Bill Credit Bundle 20 product, and making sure that product shows up first on product chart when available.

Expected Lift
12.7% – 23.5%
Success Rate
1%
Type
winning pattern
Key Learnings

Hypothesis: We will add all 3 price points to the product chart view, as well as adding a callout for the Bill Credit Bundle 20 product, and making sure that product shows up first on product chart when available. Next steps: Lead to Experiment

Plain-language summary: This pricing test showed a +18.08% improvement. The winning approach should be implemented as the new default.
brand:Discount Powerteam:Canadaorg:NRGtype:quantitativedevice:Desktopdevice:Mobiledevice:Tabletnext-step:Lead to Experimentfactor:Claritycomponent:Pricingundefined:undefinedfocus:Information Architectureevidence:Test Archiveevidence:Psychologylever:Cost

Pricing Prominency on Grid

WinnerHigh Confidence

Hypothesis: Reducing the saliency of pricing information will have beneficial outcomes for the business as rates will be at an all time high in the months prior to fall.

Winner: Pricing Prominency on Grid. Reducing the saliency of pricing information will have beneficial outcomes for the business as rates will be at an all time high in the months prior to fall.

Expected Lift
9.9% – 18.4%
Success Rate
1%
Type
winning pattern
Key Learnings

Hypothesis: Reducing the saliency of pricing information will have beneficial outcomes for the business as rates will be at an all time high in the months prior to fall.

Plain-language summary: This pricing test showed a +14.13% improvement. Projected annual revenue impact: $311,634. The winning approach should be implemented as the new default.
brand:Direct Energyteam:Canadaorg:NRGtype:quantitativedevice:Desktopdevice:Mobiledevice:Tabletfactor:Distractioncomponent:Pricingfocus:Layoutfocus:Information Architectureevidence:Test Archiveevidence:Business Contextlever:Usabilitylever:Attentionlever:Distraction

We're Holding Your Rate Urgency

LoserLow Confidence

Hypothesis: If we add a component to the checkout page that indicates that direct energy is guaranteeing that rate for the next X amount of time (similar to a checkout timer when buying concert tickets, or a quote guarantee when looking at insurance) we can increase the urgency that a user feels to complete the checkout flow and sign up for the plan. Test archive - countdown timers Category analysis - quote guarantees, ticket price countdown timers Lift point - urgency

Loser: We're Holding Your Rate Urgency. If we add a component to the checkout page that indicates that direct energy is guaranteeing that rate for the next X amount of time (similar to a checkout timer when buying concert tickets, or a quote guarantee when looking at insurance) we can increase the urgency that a user feels to complete the checkout flow and sign up for the plan. Test archive - countdown timers Category analysis - quote guarantees, ticket price countdown timers Lift point - urgency

Expected Lift
-2.3% – -4.3%
Success Rate
0%
Type
losing pattern
Key Learnings

Hypothesis: If we add a component to the checkout page that indicates that direct energy is guaranteeing that rate for the next X amount of time (similar to a checkout timer when buying concert tickets, or a quote guarantee when looking at insurance) we can increase the urgency that a user feels to complete the checkout flow and sign up for the plan. Test archive - countdown timers Category analysis - quote guarantees, ticket price countdown timers Lift point - urgency

Plain-language summary: This pricing test showed a -3.29% impact. The control outperformed the variant, indicating this approach should be avoided. The insight protects against potential revenue loss.
brand:Direct Energyteam:Canadaorg:NRGtype:quantitativedevice:Desktopdevice:Mobiledevice:Tabletfactor:Urgencyfocus:Copyevidence:Test Archiveaction:Addlever:Motivationlever:Urgency

Rate Toggle

LoserLow Confidence

Loser: Rate Toggle.

Expected Lift
-2.5% – -4.7%
Success Rate
0%
Type
losing pattern
Plain-language summary: This pricing test showed a -3.59% impact. The control outperformed the variant, indicating this approach should be avoided. The insight protects against potential revenue loss.
brand:Direct Energyteam:Canadaorg:NRGtype:quantitativedevice:Desktopdevice:Mobiledevice:Tabletfactor:Claritycomponent:Pricingevidence:User/Market Researchevidence:Business Context

[Cirro] - exp-79.0-cirro-all-price-points-on-plan-cards

LoserMedium Confidence

Hypothesis: If we display all three price options on the plan card on the landing page and make the cheapest price option the most prominent, then the conversion rate among prospects will increase. This is because prominently highlighting the most affordable option provides clear and immediate pricing information, emphasizing the value proposition and encouraging prospects to make a quicker, more informed decision.

Loser: [Cirro] - exp-79.0-cirro-all-price-points-on-plan-cards. If we display all three price options on the plan card on the landing page and make the cheapest price option the most prominent, then the conversion rate among prospects will increase. This is because prominently highlighting the most affordable option provides clear and immediate pricing information, emphasizing the value proposition and encouraging prospects to make a quicker, more informed decision.

Expected Lift
-5.2% – -9.7%
Success Rate
0%
Type
losing pattern
Key Learnings

Hypothesis: If we display all three price options on the plan card on the landing page and make the cheapest price option the most prominent, then the conversion rate among prospects will increase. This is because prominently highlighting the most affordable option provides clear and immediate pricing information, emphasizing the value proposition and encouraging prospects to make a quicker, more informed decision. Next steps: Lead to Experiment

Plain-language summary: This pricing test showed a -7.49% impact. The control outperformed the variant, indicating this approach should be avoided. The insight protects against potential revenue loss.
brand:Cirro Energyteam:Canadaorg:NRGtype:quantitativenext-step:Lead to Experimentcomponent:Pricing

Frequently Asked Questions

What is the "Pricing Optimization" insight cluster?

This cluster aggregates 5 research findings, test results, and optimization principles related to pricing optimization. Each entry includes expected lift ranges, confidence levels, and source attribution so you can evaluate applicability to your own tests.

How reliable are the expected lift ranges in this cluster?

Lift ranges represent aggregated outcomes from multiple experiments and research sources. They are directional estimates, not guarantees. Your actual results will vary based on traffic volume, audience, current baseline, and implementation quality. Always validate with your own A/B test.

How do these findings apply to Pricing optimization?

These findings are specifically relevant to pricing optimization. Use the expected lift ranges to prioritize your testing roadmap and the key learnings to inform your hypothesis development.

Where does the data in this cluster come from?

Data is sourced from published UX research, aggregated experiment data across multiple organizations, industry studies, and validated internal findings. Each entry includes its source type so you can assess credibility. Entries marked as validated have supporting statistical evidence.

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