Principle
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Survey - [company] Flextra Credits Awareness
In early 2024, a survey was conducted to understand [company] customers' awareness and usage of Flextra Credits. Findings revealed that 77% are aware of the credits, but confusion persists regarding redemption, with 32% unaware and 44% finding terms unclear. Recommendations include updating dashboard CTAs and providing clearer information on credit usage and terms to enhance user experience and redemption rates.
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