Principle
High confidence
2023 Wheelock Highlights - [company]
The 2023 Wheelock Highlights - [company] report analyzes 1,614 survey responses, revealing key issues like website usability, billing, and customer service. The average NPS score is 3.21, with login capability being the highest trending concern. Thematic analysis identifies recurring problems in website performance, account access, billing discrepancies, and customer dissatisfaction, providing insights for targeted improvements.
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