Principle
Medium confidence
April 2024 Wheelock Insights - All Brands
The April 2024 Wheelock Insights report identifies customer pain points with online bill payments, high electricity rates, poor customer service, and app/website technical issues. Positive feedback highlights ease of use, helpful customer service, and appreciation for renewable energy initiatives. Mixed feelings about solar energy reveal a need for better communication, transparent billing, and improved customer service to enhance the overall customer experience.
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