Principle
High confidence
July 2024 Wheelock Insights - All Brands
The July 2024 Wheelock Insights report analyzes 2,986 customer survey responses across multiple energy brands, highlighting key pain points such as high costs, customer service issues, billing complications, and website/app performance. Despite these issues, some users still rated their experiences positively. Unique challenges included SAP performance issues and impacts from Hurricane Beryl. Key insights emphasize the need for better communication, billing transparency, and improved technical support.
Why This Works
Key Learnings
Viewed 46+ times
Related Entries
Test Idea
Test: Address "Customer Service InconsistencyWhile some agents received high marks, others were..."
layouthomepage
High confidence
Research Finding
Principle
October 2025 Wheelock all brands
layouthomepage
High confidence
Test Idea
Test: Address "Users frustrated by unclear plans, unexpected fees, and loyalty program failures..."
layouthomepage
High confidence
Test Idea
Test: Address "Technical and Usability ProblemsSlow load times, login failures, and hard-to-nav..."
layouthomepage
High confidence
Test Idea
Test: Address "Positive Experience Comments expressing a positive experience with the service o..."
layouthomepage
High confidence