Principle
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June 2024 Wheelock Insights - All Brands
The June 2024 Wheelock Insights report analyzes 3,138 survey responses across multiple brands, identifying key customer pain points such as high electricity bills, account access issues, and poor customer service. Positive feedback highlights ease of use and customer satisfaction. The report provides thematic analysis of promoter and detractor scores, emphasizing areas for improvement, particularly in billing, technical issues, and service accessibility.
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