Principle
Medium confidence
May 2024 Wheelock Insights - All Brands
The May 2024 Wheelock Insights report highlights customer pain points with app and website functionality, customer service, billing, and account management. Positive feedback includes good service, helpful representatives, and easy online payment systems. Negative themes focus on app bugs, high rates, and poor customer support. The survey reveals a need for better online tools, competitive rates, and improved communication.
Why This Works
Key Learnings
Viewed 6+ times
Related Entries
Test Idea
Test: Address "There is a general dissatisfaction with the perceived value of service, as high ..."
layouthomepage
High confidence
Test Idea
Winner
Mobile Homepage Redesign: Value Prop + Pricing in Hero + FAQ → +42% Sign-ups
layouthomepage
Expected lift: 25%-55%
High confidence
Test Idea
Test: When looking at possible enhancements to our login initiatives there are many opportunities to explo...
layouthomepage
High confidence
Test Idea
Test: It would benefit all teams if the insights could be automatically identified into those team buckets...
layouthomepage
High confidence
Test Idea
Test: Address "Communication & Notifications: Customers often miss billing due dates due to lat..."
layouthomepage
High confidence