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Test: Address "Some of our users have rated us as a Promoter (NPS of 9 or 10), yet the comment ..."
Test idea generated from UX research pain point found in "August 2024 Wheelock Insights - All Brands". The research identified "Some of our users have rated us as a Promoter (NPS of 9 or 10), yet the comment analysis is mentioning that they still had issues, concerns or frustrations with their experience." as a user friction point that could be resolved through experimentation.
Hypothesis
If we address the pain point "Some of our users have rated us as a Promoter (NPS of 9 or 10), yet the comment analysis is mentioning that they still had issues, concerns or frustrations with their experience.", then users will have a better experience and conversion will improve, because UX research identified this as a friction point for [company] customers.
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