Principle
Medium confidence
[company] Solar Buyback App Experience (Nov 2023)
In November 2023, a study involving [company] Solar Buy-Back customers tested a prototype app designed to visualize solar production, usage, and consumption. Key findings revealed that while customers understood day vs. night imagery, they struggled to locate billing cycle information. Despite some issues, the overall response was positive, indicating interest in the visual tool even alongside existing solar panel company offerings.
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