Userfeel

Userfeel is a remote usability testing platform designed and developed by usability researchers for usability researchers — but also accessible to newcomers and anyone wanting to optimize their website or app. Founded in 2010 by the team at Netstudio, Userfeel was originally created to solve the challenge of finding Greek-speaking participants for remote usability testing.

The platform provides video recordings of real users interacting with your website or app, allowing researchers and product teams to see exactly where users struggle, what they like, and how they navigate interfaces — without live moderation. With over 7M+ user testers from more than 40 countries speaking 40+ languages, Userfeel offers both unmoderated and live moderated testing options.

Userfeel's AI automatically categorizes session transcriptions into positive, neutral, and negative tones, allowing teams to spot user frustration or delight at a glance. Unlimited screener questions and demographic filters help reach exact target audiences. Every tester is rated for every test by their team to ensure only the highest quality testers remain in the panel, maintaining research integrity.