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The Good

A digital experience optimization (DXO) consultancy specializing in SaaS and ecommerce brands, founded by renowned CRO expert Jon MacDonald.

Overview

The Good is a digital experience optimization consultancy that has evolved beyond traditional CRO after 15+ years of industry-leading conversion rate optimization work. Founded by Jon MacDonald, a renowned CRO expert and best-selling author, the agency focuses exclusively on digital experience optimization (DXO) as their sole service offering.

Their approach centers on three pillars: research, strategy, and experimentation. Rather than jumping straight to testing, they invest in understanding user behavior through qualitative research, analytics, and customer feedback. Their Digital Experience Optimization Audit is a full-funnel analysis using methods like heatmap analysis, session recordings, and usability testing, performed in 3-4 weeks by their expert team.

The Good's team members hold degrees in HCI, design, research, and development, and have optimized digital experiences for Fortune 500 companies. On average, team members have 10 years of experience in digital optimization. Their certified experts bring backgrounds spanning user experience, persuasion psychology, and data analysis.

Key Features

  • Digital Experience Optimization (DXO)
  • Full-funnel UX audits
  • Heatmap & session recording analysis
  • Usability testing
  • A/B testing & experimentation
  • Research-led strategy
  • Customer journey optimization

Pros & Cons

Pros

  • + Founded by best-selling CRO author Jon MacDonald
  • + 15+ years of optimization experience
  • + Team averages 10 years of experience
  • + Exclusive focus on DXO — deep specialization

Cons

  • Premium pricing for specialized service
  • Narrower service scope (DXO only)
  • May not suit companies wanting broader marketing support

Integrations

Google AnalyticsHotjarVWOOptimizely

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