Enterprise digital experience analytics platform with 100% session capture, struggle detection, and AI-powered insights.
Glassbox provides enterprise-grade digital customer experience analytics for web and mobile apps. The platform acquired SessionCam in late 2020, combining their capabilities into a unified solution. Glassbox securely captures 100% of user sessions and uses AI to analyze every step of the customer journey, pinpointing friction points automatically.
The platform offers tagless data capture, real-time session replay, journey insights, struggle detection, and performance analytics. Glassbox's AI-powered insights enhance accessibility monitoring and incorporate fraud prevention capabilities. The platform supports both cloud and on-premises deployment for organizations with strict data requirements.
Glassbox operates on an enterprise-grade, custom pricing model without public tiers, starting at approximately $15K/year. Final costs depend on data volume, required features (session replay, mobile analytics), organization size, and deployment model (cloud or on-premises). The platform is designed for large enterprises and financial institutions.
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