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Smartlook

Session recording and heatmap tool for web and mobile apps with event-based analytics, now part of Cisco.

Overview

Smartlook is a qualitative analytics platform that combines session recordings, heatmaps, and event-based analytics for both websites and native mobile apps. Now part of Cisco, Smartlook captures every user session and allows teams to filter and search recordings based on specific events, user properties, or behavior patterns.

The platform's heatmaps include click maps, move maps, and scroll maps that generate right away from session recordings without waiting. Smartlook's mobile app analytics support is particularly strong, offering SDKs for iOS, Android, React Native, Flutter, and other frameworks. The event-based approach allows teams to track specific interactions and build conversion funnels.

Smartlook offers a free-forever plan and a 14-day full-feature trial. Paid plans start at approximately $55/month with annual billing offering 2 months free. Customers who pay yearly receive additional savings.

Key Features

  • Session recordings
  • Click heatmaps
  • Move heatmaps
  • Scroll heatmaps
  • Event tracking
  • Conversion funnels
  • Mobile app analytics
  • Always-on recording

Pros & Cons

Pros

  • + Strong mobile app session recording with broad SDK support
  • + Event-based filtering and funnel analysis
  • + Records every session without sampling

Cons

  • Heatmaps less advanced than specialized tools
  • Cisco acquisition may affect product direction
  • Free plan has limited features

Integrations

Google AnalyticsSlackSegmentMixpanelShopifyWordPressIntercom

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