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Hotjar Surveys

On-site and in-product survey tool integrated with Hotjar's heatmap and session recording platform.

Overview

Hotjar Surveys (part of the Hotjar Ask product) enables teams to collect user feedback directly on their website through targeted on-site surveys, feedback widgets, and link-based surveys. Integrated with Hotjar's heatmap and session recording tools, surveys become part of a complete picture of user behavior and sentiment.

Hotjar's survey capabilities include NPS, CSAT, and custom surveys that can be triggered based on user behavior, page visits, or time on site. The platform's feedback widget provides an always-available channel for users to share thoughts, rate experiences, and report issues. The integration between survey responses and session recordings is particularly powerful — teams can watch the recording of a user who left negative feedback to understand exactly what went wrong.

The free plan includes basic survey capabilities. The Growth plan starts at $49/month (billed annually). All plans include unlimited user seats at no additional cost. Hotjar is now owned by Contentsquare.

Key Features

  • On-site surveys
  • Feedback widget
  • NPS surveys
  • CSAT surveys
  • Behavioral targeting
  • Survey templates
  • Session recording integration
  • Link surveys

Pros & Cons

Pros

  • + Integrated with heatmaps and session recordings for complete context
  • + Easy behavioral targeting for on-site surveys
  • + Affordable with generous free tier and unlimited seats

Cons

  • Less sophisticated than dedicated survey platforms like Qualtrics
  • Limited question types compared to SurveyMonkey
  • Survey analytics are relatively basic

Integrations

SlackGoogle AnalyticsSegmentHubSpotZapierMicrosoft Teams

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