Enterprise UX research platform with moderated and unmoderated testing, now part of UserTesting.
UserZoom is an enterprise UX research platform that provides versatile usability testing options including both unmoderated and moderated testing, as well as surveys, card sorting, tree testing, and click testing. Now part of UserTesting, UserZoom caters to large enterprises and mid-market companies with comprehensive research capabilities.
The platform offers tools for participant sourcing, usability benchmarking, information architecture research, and dashboard creation. Automated transcripts, synced playback, timestamped notes, and auto-generated charts and visualizations streamline analysis. Video clips and highlight reels make it easy to create compelling user stories for stakeholders.
UserZoom GO is designed for individual researchers or small teams with pre-study recruitment options. Enterprise plans start at approximately $70,000/year. The platform provides deep research capabilities but faces criticism for high costs, an outdated interface, and less flexible pricing compared to newer alternatives like Maze and Lyssna.
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